1. ORDERS
All online orders of in-stock items will ship within 3 business days. All orders of products not in-stock will ship within 7 days.
2. WARRANTY
3-year warranty against manufacturer defects (damage to be assessed by our warranty staff). Damaged products applicable to manufacturer defect will be replaced free of charge and original damaged merchandise becomes the property of Smokin Snowboards but can be returned to the original purchaser in its damaged state for $150.00. Boards damaged from rider neglect will be returned to the original purchaser for the cost of shipping. If you decide to replace the damaged merchandise, it can be credited towards the purchase price of a new replacement board.
3. RE-SHRED
Previously ridden team boards, demo boards, or warrantied boards deemed rideable are professionally factory repaired and waxed and are available for purchase for $XXX.XX. Re-Shred boards do not come with any expressed warranty. Shipping charges for Re-Shred purchases apply unless total purchase meets the $400.00 free shipping requirements.
4. STICKERS
Join our e-mail list to receive a random assortment of up to 4 free stickers. All sticker requests will be added to our mailing list and sent annual catalogs. (**we will never share or sell your contact info**)
5. SHIPPING POLICY
All orders over $400 will ship free of charge globally – some exceptions apply. All items returned to Smokin as undeliverable, will be charged return shipping. Shipping for items sent back for warranty evaluation is the responsibility of the original purchaser. Any items returned to the original purchaser after warranty evaluation, are the responsibility of the original purchaser.
6. FACTORY TOURS
Contact us by email or phone to arrange a factory tour during regular business hours. Special arrangements can be made if a customer wants to pick up any purchased product.
7. FACTORY DEMO PRODUCTS
Available based on inventory. All demo boards require a credit card deposit, a signed release of liability, and a non-refundable $40 demo fee. Any demo customer that chooses to purchase product upon return will have the demo fee credited towards purchase price of a new board.
